The
Development Services Department is
responsible for the orderly development of our City
through implementation of the City's Master Plan
Policies and regulation of land and building
development. In addition, the department seeks
to facilitate an efficient and effective development
process that supports the Master Plan Policies,
growth, and economic development through responsive
customer service. One of the key areas in our
process improvement initiatives is our Secret
Shopper Program. Our shoppers share their experiences concerning our employees, processes and facilities.
In an effort to make positive changes to our methods and strategies, we ask our shoppers to help us evaluate the following areas:
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