Development Services Department
Secret Shopper Program


The Development Services Department is responsible for the orderly development of our City through implementation of the City's Master Plan Policies and regulation of land and building development.  In addition, the department seeks to facilitate an efficient and effective development process that supports the Master Plan Policies, growth, and economic development through responsive customer service.  One of the key areas in our process improvement initiatives is our Secret Shopper Program. Our shoppers share their experiences concerning our employees, processes and facilities.

In an effort to make positive changes to our methods and strategies, we ask our shoppers to help us evaluate the following areas:
  • Arrival at Development Services
  • Reception
  • Call Center Service/Support
  • Addressing/GIS
  • Master Development Plan
  • Plan Review
  • Plat Review
  • Inspections
  • Public Works
  • Environmental Services
  • Traffic Impact Analysis

 Instructions, forms and useful links are listed below.
Thank you for your interest in our Secret Shopper Program!

Click here to view our Customer Service Plan

Do you need paper copies of our feedback forms?

 In-Person Visit Form                Telephone Shopping Form                Website Shopping Form


Interested in becoming a Secret Shopper?

Please select your organization:

RECSA                    PEPP                  GSABA

If your organization is not listed, please click here
  


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